Refund policy

Returns and refunds

We want you to be happy with your order. Please contact us at sales@3dprintnz.nz within 30 days of delivery to request a return, including your order number and photos where relevant.

Items must be unused and in their original condition. Custom-made or personalised prints cannot be returned for a change of mind, but this does not affect your rights under the New Zealand Consumer Guarantees Act. If an item is faulty, damaged or not as ordered, contact us promptly and we will work with you on a repair, replacement or refund.

Approved refunds are issued to the original payment method after inspection. Return shipping is the customer's responsibility for change-of-mind returns; we cover reasonable return costs for faulty or incorrect items.

For our full bureau terms and conditions, visit https://3dprintnz.nz/pages/terms-and-conditions.