Terms and Conditions of Service

3D Print NZ — 3D printing service bureau

Effective date: 7 September 2026

These Terms and Conditions (“Terms”) apply to 3D printing and related manufacturing services supplied by Camlin Holdings Limited trading as 3D Print NZ (“we”, “us”, “our”) to the customer (“you”, “your”).

Business contact: sales@3dprintnz.nz · 022 255 6453 · https://3dprintnz.nz

We operate as a 3D print service bureau. We manufacture parts from files and specifications you provide (or that you approve). These Terms cover that print service. Ready-made products sold through our online store may also be subject to our website / Shopify checkout terms; where those conflict with these Terms for a print job, these Terms apply to the print job.

By requesting a quote, uploading files, placing an order, or paying an invoice, you agree to these Terms.

1. What we do

1.1 We provide additive manufacturing (3D printing) and related services such as basic file checks, orientation advice, material/colour selection support, and finishing only where agreed in writing (including email or quote).

1.2 We do not, under these Terms, act as your product designer, engineer, or certifier unless we expressly agree a separate design or consulting engagement in writing. Responsibility for design fitness, dimensions, clearances, and end use sits with you.

1.3 We may decline any job (including illegal, unsafe, or infringing work) without liability.

2. Quotes and orders

2.1 Quotes are based on the files, material, colour, quantity, infill, quality settings, and other details you supply. Quotes are estimates until we confirm the order.

2.2 Prices may change if you change the file, quantity, material, settings, or if the file needs repair, scaling, or support changes that affect print time or materials.

2.3 An order is accepted when we confirm it in writing (email is enough) and, where required, when payment or a deposit is received.

2.4 Lead times are estimates only. We will use reasonable efforts to meet them but are not liable for delays caused by machine downtime, material supply, courier issues, force majeure, or changes you request.

3. Your files, designs, and intellectual property

3.1 You must own the design rights, or have a valid licence, to have the files printed. You warrant that your files and the printed parts will not infringe any third-party IP, privacy, or other rights, and will not be used for unlawful purposes.

3.2 You grant us a limited licence to use, store, copy, and process your files solely to quote, manufacture, quality-check, and deliver your order, and to keep records as required by law.

3.3 We do not claim ownership of your designs. We may retain print logs and working copies for quality, remake, and dispute purposes.

3.4 If a third party claims your order infringes their rights, you will indemnify us against resulting claims, losses, and reasonable costs (to the extent permitted by law).

4. Materials, process, and quality

4.1 Parts are produced by additive manufacturing. Properties differ from injection-moulded or machined parts. Layer lines, support marks, colour variation, and minor surface artefacts can occur.

4.2 Dimensional accuracy depends on material, geometry, orientation, and machine. Unless we agree specific tolerances in writing, parts are supplied to typical FDM/FFF (or other agreed process) commercial practice, not precision-engineering certification.

4.3 You are responsible for choosing material and settings suitable for your intended use (including heat, chemicals, load, food contact, medical, or safety-critical applications). We do not warrant suitability for a particular purpose unless we expressly agree in writing.

4.4 Food-contact, medical, aerospace, automotive safety, or regulated uses require your own compliance assessment. We do not supply certified medical devices or regulated parts under these Terms unless separately contracted.

4.5 Colour matching is approximate. Lighting, filament batches, and finish can affect appearance.

5. File checks, revisions, and customer approvals

5.1 We may run basic printability checks. We are not obliged to find every design error (thin walls, interlocking clearances, non-manifold geometry, etc.).

5.2 If we recommend changes, we may pause the job until you approve. Approval (including “please proceed”) is your acceptance of the revised approach.

5.3 Extra work to repair or redesign files may be charged if agreed.

6. Payment

6.1 Prices are in New Zealand dollars unless stated otherwise and exclude or include GST as shown on the quote or invoice.

6.2 Payment terms are as stated on the quote or invoice. We may require payment in full before printing or before dispatch.

6.3 Late payment may incur suspension of work and recovery costs to the extent permitted by law.

7. Cancellation and changes

7.1 You may cancel before we start printing; we may charge for quoting, file work, or materials already committed.

7.2 After printing has started, cancellation usually means you pay for work done and materials used.

7.3 Changes after acceptance may reset lead time and price.

8. Delivery, collection, and risk

8.1 Delivery method (collection, courier, postage) will be agreed at order. Delivery charges are extra unless stated.

8.2 Risk in the goods passes on collection or when the carrier collects the parcel. Title passes on full payment.

8.3 You must check parts on receipt and notify us of defects within 7 days of delivery or collection (or longer if required by law).

9. Defects and remakes

9.1 If a part fails because of our manufacturing error (for example, incomplete print, wrong material vs order, or clear process fault), we will at our option remake the part or refund the affected portion of the order.

9.2 Remake/refund does not cover design flaws, unsuitable material choice, misuse, modification after delivery, normal process marks disclosed in these Terms, or differences within ordinary process variation.

9.3 Nothing in these Terms limits rights you may have under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 if you are a consumer. If you are acquiring services for business purposes, you agree that the Consumer Guarantees Act is excluded to the maximum extent permitted by law (section 43).

10. Liability

10.1 To the maximum extent permitted by law, we are not liable for indirect or consequential loss (including lost profit, production downtime, or recall costs).

10.2 Our total liability for any print job is limited to the amount you paid us for that job, except where liability cannot be limited by law (including for fraud or wilful misconduct, or non-excludable consumer rights).

10.3 You are responsible for how printed parts are used, assembled, and relied on.

11. Privacy

11.1 We handle personal information in line with the Privacy Act 2020. Contact details and files are used to provide the service and communicate with you. Contact sales@3dprintnz.nz for privacy requests.

12. General

12.1 These Terms are governed by the laws of New Zealand. Courts of New Zealand have exclusive jurisdiction, subject to any non-excludable consumer rights.

12.2 If any part of these Terms is unenforceable, the rest remains in effect.

12.3 We may update these Terms by posting a new version on our website. The version in force when you place the order applies to that order.

12.4 These Terms are the entire agreement for the print service, except for the specific quote/order confirmation and any written variation signed or clearly agreed by email.

Camlin Holdings Limited T/A 3D Print NZ

This document is a practical template for a New Zealand 3D print service bureau. Have a New Zealand lawyer review it before relying on it for high-risk or regulated work.